Live arrival is guaranteed to destinations above 40°F. when shipped via the airlines. Live arrival is not guaranteed with overnight carriers!
We ship our animals via Delta Dash out of Chattanooga regional airport (CHA). This is a same day, guaranteed connection service and is the best method to ship live animals. To track your shipment online click the link below:
We can also now ship via DHL overnight to your door. HOWEVER, we do not guarantee live arrival via this method. There will be no refunds or credits given on lost or deceased animals shipped via DHL.
International orders are welcome but are subject to a $2,500.00 minimum order. CITES export permits issued by the U.S. Fish & Wildlife Service are required. A 50% non refundable deposit is required prior to beginning the application process. If for some reason we cannot obtain the export permits your deposit will be refunded. However, orders canceled during the application process or after export permits have been issued will not be refunded. The cost of CITES permits is $100.00. We will cover the cost of all export fees, including export permits, on orders over $4,000.00.
It is your responsibility to provide us with the correct airport destination as well as current weather conditions prior to shipping. For information about current weather conditions in your area please follow the link below:
In an effort to improve the monitoring of temperatures during shipments we have occasionally included temperature data loggers. Below is an example of one of our shipments in December 2004. The box was delivered to Delta Airlines early in the morning and it arrived later that evening. The logger recorded temperatures every 5 minutes throughout the entire trip. We believe the high peak temperature was recorded when the logger came into contact with a heat pack.
Below is another shipment that was sent on 20 January 2005. The package was sealed at 6:30 am and was received and opened at 4:15 pm.
